Housing Maintenance Request

MARYLANDER HOUSING BUILDING
Business Hours
Monday – Friday: 9:00am – 6:00pm
Saturday: 9:00am – 5:00pm
Sunday: 12:00pm – 4:00pm

Maintenance requests submitted online will be reviewed and completed during normal business hours.  Please note online maintenance requests are for routine maintenance only. 

If it is an EMERGENCY and it is AFTER BUSINESS HOURS, call the Marylander property office at (410) 235-7829, then press 3. You will be asked to leave a message. This message will be delivered to the On-Call Maintenance Technician. Make sure to include your apartment number, phone number, and the nature of your emergency in the voice message. Then send an email to ACEE : optionalservices@aceeglobal.com

Below are considered maintenance emergencies:
– Fire (After calling 911)
– Flooding
– Gas leaks
– Apartment entry door locks not operating properly
– CO Detectors or fire alarms beeping
– Detectors and Water Alarms
– Broken window or window locks
– Plumbing backups:  Including garbage disposal malfunction and plumbing leaks
– No hot water
– No heat (if outside temperature is under 50 degrees)
– No air conditioning (if outside temperature is over 80 degrees)
– Site-related electrical power failures
– Bed Bugs
– Mold

If you are having pest/bug issues, Pest Control comes to perform services on Thursday.

Remember that water maintenance occurs once a month (refer to the water maintenance calendar to confirm the date). Water will be shut off between 8 AM – 5 PM while necessary repairs and maintenance is performed. Make sure you are properly prepared by having bottled water available for your use. Another useful tip is to fill your bathtub half way, for the purpose of filling your toilet tank for flushing. If you do not have water by 6 PM, follow the maintenance emergency instructions. 

If you have submitted a work order and your problem has not been addressed within 48 hours (2 days), notify ACEE immediately: optionalservices@aceeglobal.com

ACEE Program Director, Zalen Crowder, is available to address any concerns you have, but may only respond to WeChat messages during normal business hours (Monday – Friday 8am – 5pm). However, Ms. Crowder may reach out to you during emergency situations, if necessary.

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